We’d like to introduce our new staff member, Mark. His role is technical service mainly supporting the die cast industry. He will soon become a familiar face and be able to help with any queries or issues you face. Welcome to BKY, Mark!
The BKY team would like to thank our Customers and Suppliers for their business and support in 2018
We would also like to wish you a Merry Christmas and send our very best wishes for a Peaceful and prosperous 2019.
As is our policy, in lieu of Christmas cards we have sent an email greeting and have instead made a significant donation to Charity. This year we have selected our local branch of the RSPCA. As a self funded charity, the animal home are responsible for raising all of their own funds to keep the animal home open and take care of all of the animals that come through their door. Alongside their donation, BKY have sponsored Santa’s Grotto and gifts in order to relieve the outgoing costs of holding their Christmas Market. The market itself gathered members of the local community at the shelter to raise the much needed funds whilst having lots of festive fun.
Check out the photographs and see if you can identify Santa and his helpful elf!
Susie O’Neill, Public Engagement Manager at the RSPCA Burton upon Trent & District Branch, was our main contact with the charity. She said, ” Without the generosity of companies like BKY, our animal home wouldn’t be able to raise the funds that keep the centre running. So from all the staff and furry friends at Hillfield – THANK YOU BKY!”
Christmas closure will be as follows:
Last planned collection for delivery 20.12.18
BKY will close on 24.12.18
We will be open again on 2.1.19
In the interim, Ben will be available by telephone in case of emergency.
New in 2019
Watch this space in the New Year for how we will be broadening our scope by offering a new range of products to meet the needs of our customers old and new.
BKY Chemical Solutions supported global suppliers at UTech ’18 from 29-31 May and what an event it was! With companies such as Era Polymer, Bomix Chemie and HTPE in attendance, UTech gathered chemical and machinery manufacturers for one of the largest gatherings of polyurethane experts in Europe.
Alongside the exhibition, there were speeches and technical papers which were well received by all. BKY attend many events across the globe, if you’d like to know which events we’ll be attending later in the year, get in touch!
Next on the agenda – Foam Expo Europe 16 – 18 October 2018, Hanover – Germany.
This coming month we will be supporting our global partners HTP-E at UTech 2018. Hightower Products will be presenting their range of safer, cleaner water based products and have a panel of experts available to answer your water-based release questions. As part of the panel is our very own MD Mr. Ben Robey.
Ben has been the driving force of the HTP-E water-based line in the UK and Europe for quite some time and has a vast wealth of experience using water based solutions in Urethanes. Please take advantage of the fountain of knowledge.
We will also be visiting our other Global Partners in attendance:
In our ten years of trading we have moved from a home office to our own warehouse adapted and developed to meet our specific needs
ISO 9001 Status – First achieved in 2013. In 2017 we successfully transferred to the 2015 standard
Staffing – We are proud to be a family business with customer care an integral part of our ethos. To support this we have carefully selected logistics and accounts partners to whom we outsource aspects of our business.
Training – In order to continue to meet the needs of our customers we offer relevant training opportunities to our staff. This enables us to keep up to date with developments in the field and ensure we can offer the best support to our customers.
Range of Products – Our technical support and advice is greatly appreciated by our customers, however we now supply a growing range of products creating the opportunity for a ‘one stop shop’ for many of out clients.We supply pastes, waxes, pigments, release agents and some of the tools used to apply them. Products are sold in a range of different containers from aerosols to 1000kg IBC’s.
Global Reach – We initially imported products from Germany. We now import from 4 continents.
Growth in sales – Initially we started with 3 key customers. We now have more than 200….and we are still growing!
Raising our profile – By attending trade shows in Europe and in the USA, wehave been able to improve our awareness of the global market and raise our own profile at the same time.
Customer Feedback – In our 2017 customer satisfaction survey, 100% of our customers who returned forms rated us good or very good.
BKY Customer Feedback
We mentioned recently that we’d be letting you know the results of our customer feedback survey. Well, here it is!
- 72% indicated that they were VERY satisfied with our products, the remaining 28% noted that they were satisfied.
- 100% were satisfied with our service
- 100% stated that they’d definitely use our products in the future
- 86% said that our customer service is most satisfactory
We think you’ll agree that these are excellent results, thank you to all of our customers that took part. You can take a look at some of your comments below;
Great products and great service, thanks!
Overall very good service and excellent product knowledge.
Always arrives on time, sometimes sooner.
All aspects of BKY are satisfactory.
In other great news, following a successful audit, we have now transitioned to the 2015 standard ISO 9001. We’re really happy with this and would like to thank all of our customers and suppliers for their support throughout a busy 2017! 2018 is set to be just as busy as we gear up to attend Euroguss International Trade Fair for Die Casting. We’ll be in Hall 7 at stand 114 with global partners, Geiger & Co.
A Very Merry BKY Christmas
As is previous years, we have elected to make a charitable donation rather than send out christmas cards. This year, we’ll be supporting the fight against testicular cancer by hosting tables at an event for the charity in Burton on Trent on 17/12/17. Don’t worry, we’ll be sure to pop some some photos on after the event!
As a family run business, BKY will be closing at lunchtime on 22/12/17 and returning fresh in the New Year on 2/1/17. However, if there is an urgent situation that needs Ben’s attention you can contact him on 07742755685. Merry Christmas and a Happy New Year to all that have supported us!
As always, get in touch if you have any questions for our team.
As BKY celebrates 10 years, whilst also celebrating MD Ben Robey‘s 60th birthday, we’d like to take the opportunity to thank all of our customers for filling in our Consumer Surveys. We’ve had some excellent feedback with fantastic positive responses! We’re going to collate all of the date and publish it very soon!
Recent analysis shows that BKY are ‘outperforming big players in a highly competitive market’ and we intend to keep it that way! The analysis rated BKY Chemical Solutions as ‘STRONG’ within a difficult market whilst also stating that we are one of only a few that have seen our value rise.
We see this as testament to the loyal customers that we have and for that we’d like to say a huge “THANK YOU”! Customer service is a huge part of what we do and staying in close contact with regular site visits and phone calls is a must in this industry.
A lot of what we do here at BKY is a bespoke service, it’s rare that we have two customers the same so we’d never dream of treating them as though they are. Many businesses contact us not knowing exactly what they need. Nine times out of ten, they’re having issues with a current product. Whether it be a HPDC release agent, a cleaning agent or a speciality chemical – we’ll always follow up with a site visit so that we can check out the exact requirements before either suggesting one of our fantastic products or recommending a bespoke system based on the individual needs.
If you’d like to see how we can help with your Chemical Solutions, contact us today!
BKY Chemical Solutions have sponsored Belvedere Reds under 9’s team for the last three seasons in a row ad are looking forward to another successful one for the Burton based youth team.
Supporting the community and encouraging children to be active and participate in team sports is something that BKY will always be passionate about. Below you can see the entire team proudly wearing their kit with the company logo and Managing Director, Ben Robey, awarding Josh Craner with the Sponsors Award for 2016/17.
If you’d like to find out any more about BKY or the community work we do, don’t hesitate to contact us today.
Over the past few months, we have been busy getting our new website up and running. Please get in touch and let us know what you think.
We will be updating our news feed with the latest happenings at BKY and the industry in general.
BKY Chemical Solutions Ltd is a UK Based speciality chemical distributor for a number of world class manufacturing companies from Germany, Italy, USA and the UK. We manufacture, market, stock, technically develop and service a comprehensive range of products for efficient manufacture in the UK and Internationally.